From 2020, Uppertunity alongside Science & Engineering Applications Ltd, have been engaged in a Small Business Research Initiative (SBRI) competition funded by Scottish Enterprise via the Can Do Innovation Fund and hosted by Health Innovation South East Scotland (HISES), part of NHS Lothian.
The brief was to design a product that would develop strong, supportive, valued and digitally connected communities. The Uppertunity Design Team developed a concept that aimed to enable better recognise the contributions that volunteers make to people, places and society.
The concept, a Volunteer Passport and Wellbeing Monitoring Tool emerged during our research from noticing an imbalance that occurs in communities and upstream with decision-making and policy. The imbalance arises from a weak recognition of volunteer contributions and impact at the grassroots; this is mirrored at policy level. It was our view that the current methods used to capture, evidence and harness volunteering are ineffectual in evidencing the real difference volunteering makes to society. This highlighted a gap which technology can close by providing a robust data source that makes the contributions and impact of volunteering accessible and precise.
In the research & development in Phase 2 (April 2022 - March 2023) , Uppertunity recruited a design team of professionals with expertise in relevant areas to develop the concept of a Volunteering Passport and Wellbeing Monitoring Tool. Those areas are: wellbeing, user experience (UX), culture and behavioural change, human-centred technological platforms. The design team collaborated to design, implement our research strategy; substantiate findings; and co-produce the research outcomes.
The Tool, is an App that can facilitate working relations through different communication channels, supports volunteer wellbeing, and supports the current infrastructure in place for volunteers and managers.
The development of the proof of concept has been co-designed with volunteers and managers, and has been designed in-line with how they believe a digital product could live alongside their practice, addressing specific pillars of wellbeing and supporting a positive volunteer experience. The anonymised quantitative dataset from this platform provides a valuable public asset to support policy development by Government and the Third Sector.
The App can help people make new connections to volunteering and during volunteering. That is why it can enable new solutions to recognised problems with engaging volunteers sustainably.
The impetus driving the work was a vision of Scotland where volunteering was fully recognised as the social fabric in a caring economy. Pulling together the impact of volunteering like a ‘zipper’ across Scotland. Providing teeth for communities to manufacture locally designed caring communities by measuring the difference they make. The aim being that it helps bring a fastening of an economy that has people and wellbeing as its most valued material.
This is the report on our Research & Design in Phase 2 of the Kind-O-Coin Challenge.
April 2022 - March 23
A Slide-deck with significant outcomes and concept designs.
A report on the feedback from user testing with volunteering stakeholders.
First iteration of wireframes created from co-design workshop insights for the User Testing. Watch in Full Screen Mode
A report on the outcomes of our full day co-design workshops with volunteers, volunteers coordinators and engagement with the general public.
Slide deck with an overview of the insights from the co-design workshops.
Infographic describing the learning from our Research & Design in Phase 1 and our proposal for Phase 2.
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