Emotional wellbeing and support
We support emotional wellbeing in creative, accessible ways:
- Our Check-In Wheel helps everyone share how they’re feeling at the start of a group.
- Our team is here for you. If something’s on your mind, you can talk to an Uppertunity staff member at any time. We’ll listen and help, and if needed, we’ll connect you with someone else who can help too.
- We keep in contact with carers and support staff. This lets us pass on any concerns we or you may have, big or small.
Your voice matters, and you’ll always be supported to speak up.
Training, Safety & Supervision
We take safety seriously.
- All our staff and volunteers have completed disclosure checks
- All our staff complete safeguarding, first aid, health & fire safety training
- All our staff take part in regular CPD and team supervision
We also have clear procedures to handle concerns, including how to support difficult conversations with care and compassion. We are fully insured with public and employer liability cover.
A Warm Start & Ongoing Connection
When you join Uppertunity, you’re joining a community:
- You’ll receive a monthly newsletter with everything happening at Uppertunity.
- You’ll get your own “About Me” postcard for our community wall.
- We want to hear your ideas! You’ll be asked what you think about our activities and services. Your thoughts help us make Uppertunity even better, so please speak up!
We want you to feel like you belong here, because you do.
Accessibility Information
We’re based in Dudhope Castle, a historic building with some physical limitations. But we’re doing all we can to make the space welcoming for all.
- Ramp access
- Wheelchair-accessible toilet (not Changing Places standard)
- Wide front doors (80cm+) – not automatic due to listed status
- Tables and corridors are accessible. Corridors are 120 cm wide, and tables are 70cm high.
We welcome visits in advance if you'd like to check the space works for you. Inclusion is a journey, and we’re always learning how to do better.
Please find a video below of our space.
wellbeing support
Our Community Wall
When you join Uppertunity, you fill in a postcard with your name, what you enjoy, and how we can support you. We take a Polaroid photo too! Your postcard stays on the wall, because you are part of our community. Take a look and see who else is here!
Name Badges
Everyone gets a badge when they join. Your badge shows if you are a member, volunteer, or staff. Please wear it during sessions and pop it back at the end of your session. Badges help us know who’s who and help everyone feel comfortable.
Colour Wheel of Feelings
Colour Wheel of Feelings
At the start of sessions, place your name on a colour that shows how you’re feeling. Red, blue, green...think about what a colour means to you! Don’t be afraid of “bad” feelings! This helps you check in with yourself, and helps staff know how to support you.
Wellbeing Wall - Tips
Colour Wheel of Feelings
Our Wellbeing Wall shares simple tips to support wellbeing and mental health. Have a look to see what other members have added. You might find something new to try. You can also add your own tips to help others! We support each other here.
Sunshine Notes
Communication faces
This is a space to share kind words. You can write:
- Thank you messages
- Encouraging words
- Something you appreciate about someone
Add a note to spread some sunshine!
Communication faces
Communication faces
We have two simple cards you can use anytime.
- I’d Like to Connect: Use this if you want to chat, share something good, or join in.
- I Need Support: Use this if you feel worried, confused, stuck, or need help.
To use them: Hold up the card or show a staff member. A staff member will come to you. You can talk, ask for help, or ask for space.