To all our members
We hope you, your family and all staff and members are all well. We have really missed working with our amazing members.
While the groups have been off, we have been refining the services we offer and making activity videos for individuals to do at home as well as offering a telephone/text blether line. We are now offering a new service: My Journey. This is for all existing and new clients at no cost, where we have an informal 10 minute catch up every month or so to find out how things are going and how we can help you achieve your goals and ambitions. We are also launching a new programme called Energising the Everyday. This is an inclusive training programme aimed at individuals with additional needs, involving life developing skills and gaining knowledge and practical skills in hospitality. This is completed at the individual’s pace. We have also installed a disabled access toilet at our café. All members will receive a letter explaining all our services when they return.
Our café, Serendipities, opened on the 3rd of June with support from the Wellbeing Fund where we are able to offer a chance for individuals suffering with loneliness to socialise safely. We started with take away's only and began sit in's from July. We are now looking to move forward and open up other services. We are following Scottish Government and NHS guidelines.
- Serendipities Café is open for sit in's as of the 15th of July.
- We are welcoming back volunteers from Monday the 22nd of June for the café and baking. We are limiting this to a maximum of 1 volunteer at a time at the cafe. Please get in touch if you previously volunteered and would like return to volunteering. Volunteers will be required to wear a plastic face visor or mask unless exempt.
- Our weekly activities, such as Totally Stitched, Scribbles etc, will begin again from the 13th of July. Groups will be maxed at 8, including carers, for us to maintain safe distancing for clients. The timetable will also be limited, and groups will be added as it becomes safer and easier to manage. The timetable will be updated and available on our website: uppertunity.org.uk.
What you can expect from us:
- We have always had a small team and this will continue so that we can manage spreading of the virus. If any staff member shows any signs or symptoms of Covid-19, they will not come to work and be asked to go for a test.
- As before lockdown, we will continue extra cleaning and washing of hands. We will also ask and assists clients to do the same. Throughout The Circle is hand sanitising stations and signs to assist you to keep safe.
- We have conducted a Covid-19 specific risk assessment and shared will all staff. This is also available below. The risk assessment for Serendipities can be found here. Both will be reviewed weekly. https://serendipities.co.uk/covid-19-response-1
- We will be asking all clients and carers at the start of any session if they have a high temperature, a new or continuous cough, and a loss or change to sense of smell or taste in the last 24 hours. If so, we will ask that individual leave our premises immediately. We will also have a thermometer to check temperatures if needed.
- We will limit groups to 8 in order to keep safe distances between clients, this includes carers and staff. This number will increase later as per government guidance. Due to the activities we do such as cooking and using craft materials, Uppertunity staff will not be able to distance from our clients in order to help, assist and keep them safe from other harm. Uppertunity staff will be the only one’s working in close distances with clients. If you feel this is not needed for a specific client, please get in touch and we can discuss this further.
- Masks are now mandatory for Uppertunity staff and volunteers when working indoors with clients. We understand that masks can be a barrier to some individuals who are hard of hearing or use facial queues to understand emotions or the situation better. We ask that all individuals make us aware if they prefer no mask. This will be discussed. We have also looked into clear panel masks for individuals to lip read. We have been advised against this as carbon dioxide is not able to leave the mask safely and is instead inhaled.
- We understand that public transport can be stressful at the moment, and this may be the only option for some individuals. We are therefore offering one free reusable triple layer mask for our clients if they wish to have one.
- We will continue to update everyone with any other changes as quickly as possible. Please don’t hesitate to contact us for questions or queries.
What we ask from you:
- As groups are limited, please get in touch as soon as possible to book a space. Even if this is after the 13th of July. We cannot guarantee that if spaces aren’t booked that there will be space. We may have to turn people away if groups numbers are at the max. If individuals have 2 carers, we may ask that one carer wait outside. If this is not possible, we will discuss this further privately.
- If a client or carer is showing any signs of Covid-19, as explained earlier, please DO NOT enter our premises. If you have been in our premises or around other Uppertunity members or staff, and have found out later that you have Covid-19, please contact us immediately.
- Please let us know how we can help you individually. Each person is unique and deals with situations differently. We want to ease stress as far as possible and begin to work towards wellbeing and personal development. So please get in touch so that we can work together in moving forward.
Danielle Gaffney du Plooy
Manager and Founder